PRIVACY POLICY

This website ("we", "us", "our", "website" — covering both web and application versions) is committed to protecting the privacy of its users and visitors. We offer guidance through experts according to their needs. Kindly take a few moments to review this privacy policy, which outlines how we use the information you share with us.

This policy complies with the Information Technology (Intermediaries Guidelines) Rules 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, relating to the collection, retention, use, and sharing of sensitive personal data.

USER’S CONSENT

This Privacy Policy, which may be modified/updated from time to time, covers the particulars, name, and birth details provided by users for identification and contact purposes, as well as any predictions made based on these details. By accessing the Website and engaging with its content, you consent to the policy stated herein. If you do not agree to this Privacy Policy, please refrain from using the Website.

Further navigation on the Website indicates your agreement to the terms of this Privacy Policy regarding the collection, storage, management, processing, and disclosure of your data.

These terms should be read alongside the Terms and Conditions provided on the Website.

Collection of Personal Information

Becoming a member requires providing specific details during signup. Mandatory information includes a phone number for OTP verification to ensure authenticity. You will also be asked for your full name.

PURPOSE AND USE OF DATA/INFORMATION COLLECTION

The Website/Application objective is to provide users with relevant information based on their preferences and needs. Verification of your phone number is essential, but not providing your DOB will not restrict access to services.

Data Deletion

You can delete your entire profile and associated personal information through the "Delete Your Account" button available in the account settings after logging in.

Voice Recording and Microphone Permission

The app allows users to send voice messages via chat. To enable this feature, permission to access your device’s microphone is required. Granting this permission enables voice recording to provide a more natural experience.

COMMITMENT

The Website is committed to protecting the informational identity of all users. Personally identifiable information is used solely for making predictions and is not sold or rented. The Website is not responsible for users with mental health conditions and may share information with law enforcement if necessary.

The Website disclaims responsibility for the accuracy of predictions, the reliability of products, and any warranties related to services or merchandise.

INFORMATION COLLECTED BY THE WEBSITE

PERSONAL IDENTIFIABLE INFORMATION

Specifically, information can be considered personal if, through the specifics of the data collected, you can pinpoint a given end user. This information is collected by the website during the following actions:

Collected during:

1. Account creation/registration: Full name, telephone number, location.

2. Booking paid services: Financial information such as bank account details or credit card numbers (secured via third-party payment gateways).

3. Log files, IP addresses, and cookies: To enhance user experience and for security purposes.

Use of third-party platforms linked through the Website is subject to their privacy policies, and the Website disclaims responsibility for misuse by third parties.

NON - PERSONAL IDENTIFIABLE INFORMATION

Includes:

1. Previous or next URLs visited

2. Internet service provider/IP address/telecom provider

3. Browser type

4. Geographical location

This information is used for diagnosing service issues, understanding usage patterns, and improving site performance. Non-personal information may be shared with third-party service providers and advertiser

SECURITY MEASURES: User data is stored on secured servers. Payment information is encrypted via SSL on the Payment Gateway or Bank’s page. However, complete immunity from hacking or data breaches cannot be guaranteed. Users should safeguard their login details.

USAGE OF THE INFORMATION: 

Information may be used to:

1. Personalize user experience

2. Investigate and analyze user behavior for marketing purposes

3. Improve website content and services

4. Facilitate user interaction and service delivery

5. Retain records for legal, tax, and administrative purposes

User information will not be shared for marketing purposes without explicit consent.

CONFIDENTIAL: 

User information is treated as confidential unless:

1. There is a risk to the user’s or others' health or safety

2. Required by law enforcement, judicial orders, or investigations

3. Necessary for exercising legal rights or protecting the Website’s property

CHILDREN PRIVACY POLICY:The Website’s services are intended for users aged 18 and above. Children under 13 are not permitted to use the services, and no personally identifiable information is knowingly collected from them. If a parent becomes aware of data collected from a child, they should contact the Website for its removal.

Safety and Security: The Website employs the highest standards of SSL encryption for transactions and protects user profile information, including bio details, location, and financial information. Users can confidently make purchases and interact with the Website safely.

DISCLAIMER

THE WEBSITE SHALL NOT BE LIABLE FOR ANY TRANSACTIONS THAT TAKE PLACE BETWEEN THE USER AND/OR ANY THIRD-PARTY WEBSITE. The user is required to read the terms and conditions, in particular, the privacy policy of the third party on their sites, and the usage of such a link on the page of this website neither establishes this website as a partner nor affiliated with the third party nor will mean that this website is in any way responsible for such usage made solely because a link to the third-party site was placed on the page of this site.

FOR GRIEVANCE

If you have any queries, you can contact us at:

Email: support@dhwaniastro.com

Contact No.: 6366526901