Terms And Conditions

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    Thank You for your interest in DHWANI ASTRO and welcome to our website. These Terms describe and regulate the scope of Services provided to a User by DHWANI ASTRO LLP through dhwaniastro.com and mobile application (“We”, “us”, “our”, “DhwaniAstro” “DhwaniAstro Application”).

    This Website is designed to enable Users to use the Services to seek Astrological consultation through either audio/video means or written word in written reports form (“Service(s)”) through the Website and the Mobile App (“First Party Website”). The description of types and extent of the Services offered is provided within the Terms of these Services. This Website offers the User several services some of which might have a designated fee and within which the User can access the services (“Paid Services”) and other services which the User can access freely (“Free Services”).


    The Website is allowed to change these Terms of Usage by escalating/amending/modifying them periodically. The User must ensure to review the put-in-force Terms of Usage regularly to respect the regulations therein.


    By any form of interaction with this Website, you agree that you are aware of the Terms and conditions of using this Website and hereby agree to abide by them. If you have any issues with any of the contents of the Terms of Usage, then you should not, for any reason, click on any button labeled “I AGREE”. It is hereby noted that the User should read the given Terms of Usage carefully before using or subscribing to the Website or obtaining any information, material, or services through the Website. It is hereby further declared that any continuing use and or continued reliance on the Website (as provided for herein subject to the amendments from time to time) shall mean an agreement and acceptance of the terms of usage hereof.


    The Website is an internet site consisting of its presence in the World Wide Web Application and other electronic media providing astrological data, reports and content, telephone consultation, videos, and emails. The Website is only providing two options as the Services which are “Free Services” & “Paid Services”. The portal allows all users to access free service without a registration process but when a user desires to receive individual horoscope / Birth Chart reading and/or any other astrological and non-assets related extra content or for availing paid services, he or she shall have to register as a member on the web site. By registering for Paid Services, a member agrees to:

    1. To keep his/her information up to date and correct wherever and whenever the Website requires such information from him/her.


    2. That is to continue to keep and update the information listed in the above paragraph and offered by you to facilitate the working of this service, as accurate and up-to-date as necessary.


    1. By accessing this website, the following legal notices and disclaimers are to be read and it is the user acknowledges & agrees that he or she is above 18 years of age and has the legal right to enter into a binding contract according to the Indian Contract Act of 1872. The Website shall not accept liability for any misuse by anyone including a minor of the services that are offered by the Website or about the services offered by this Website. You are however permitted to ask questions concerning the minors in your family based on the conditions and terms stated here in this policy.


    2. To further use the services of the Website to avail of any of the Services therefore, you (User) will be required to sign up to become a member of the Website whereby You agree to fill the sign-in form with updated, current, and accurate information. All information that you fill and give to the Website are referred to in these Terms of Usage as “Registration Data”.


    3. You could create an account through the Website ID (Your Phone Number) and a password (OTP or Any other password that you want to set which may include a Facebook, Gmail, or any other valid email ID). While creating an account, the User hereby warrants that all the information provided by the User is at the moment proper, valid, and not misleading and that the User shall make sure that all information provided is valid and proper at any one time or from time to time. It expands by stating that any service shall not be requested with another User’s data without that User’s permission. If on a later date, it is realized that the information provided on the Website is inaccurate, incomplete, untrue, and not current, the Website is within its rights to suspend or terminate the account of the User and also to deny or restrict the use of the Website to such a User.


    4. This Website edition is available only for personal use and it cannot be transferred to others for any circumstances. The User would also confirm that it shall be bound by the duty to keep secret the User’s passwords and any other information that would be required from each User for registration. The User agrees that the User is solely liable for any conduct that takes place under his or her account in connection with the Website. Regarding data confidentiality, the Website cannot and will not be held responsible for any loss or damage that results from the User’s lack of discretion. The User has to inform the Website as soon as they come across any unlawful use of the Account(s) or any breach of security of the Website. The User must exit the account after usage which will require the User to enter the login information to access the account.


    5. The user while using any of the services shall be made aware whether it is being provided through a new website or a Third party. The Website shall be under no obligation to review or monitor the information that is communicated to any third party through the Use of the Website.


    6. The User is fully aware and confirms that data transferred via the internet including without limitation his/ her debit card/ credit card information may be subject to interception, misuse, theft, and /or fraud, and the Website, its Payment Service Provider(s) shall not in any manner be held responsible for any such acts.


    7. The Website does not permit the use of the Services by any User under the following conditions:

    a). If, for any reason, the User is a resident of any jurisdiction that may restrict the Services offered by the Website.

    b). Where the User is a private individual, a resident of any State/Country which by its legislation, as applicable by law, regulation, treaty, or in any other manner, prohibits entering into a trade relation or/and Due to any religious practices.

    c). If the User has created multiple accounts with different mobile numbers. The User avails him/ herself of the services offered by the Website under the condition that he/ she will not have an active account on the Website at any given time.


    The Website is offering some service which indeed is being offered through telecommunication with the Astrologer, required to register and listed with the Website. You understand and agree that by signing the present Terms of Usage you also unconditionally agree to receive a call back to the given in the Registration Form mobile number even though it has been registered with the mobile service provider’s ‘Do Not Disturb’ service.


    At Dhwani Astro, users are provided the first five minutes of free chat or free call to every new sign-up user. As per the offering of the Dhwani Astro, the ‘unique user’ is the one who is using its new mobile number as well as the device ID to access the offering of Dhwani Astro for the very first time.


    1. It is expressly prohibited for any person or entity to copy, modify, broadcast, reproduce, download, translate, adapt, redistribute, or otherwise use these contents, in whole or in part, without prior written permission from the owner of the Website and any individual websites which may be available through external hyperlinks with the Website, unless it is for their use and provided that the contents are not used for commercial purposes.


    2. Any communication regarding services with this Website, including direct consultation with the Licensed Provider, must adhere to the provisions outlined in these Terms of Usage.


    3. The User shall not include in the postings or transmissions through this Website any content which may violate or encroach upon the rights of other persons or parties, or any information that has unlawful, libelous, invasive, lewd, obscene, excessively violent, pornographic, or otherwise objectionable content, which promotes, encourages or incites conduct that would give rise to criminal charges or civil liability, or otherwise violates a law.


    4. The Website may have the right to deny such User access or provide access to such a User on such terms and conditions for such period as the Website may specify or may have the right to cancel/terminate the registration of the User and the User shall not have access to the Website.


    5. The Website also reserves the right to suspend or revoke access to the Website, to remove, modify, or cease providing any information, contents, images, service offers, or any other feature provided in the Website including but not limited to, deals, offers, setting, etc.


    6. Any information other than the guidance and advice that is provided to the visitors of the Site and other incidental information presented by the Third-Party Service Provider, the educational, graphics, research sources, and any other content of the Site, should be considered as any other information.


    7. It is very important to know that the Website does not ensure any type of guarantee in connection with the medical advice if given by the third-party service provider, including those who are registered astrologers at the site. The User should always consult an appropriate legally mandated healer for diagnosis and treatment regardless of information about which medication or treatment may be suitable for the User. None of the Content is intended to state or suggest that any specific drug or therapy is right for you.


    8. In the case of any occurrence of any event with the User, after the Service has been provided by the Website, the Website will not be held responsible. The person advising through the Website, or the Service Provider of the advice given on the Website, is not accountable and does not offer any assurance for the User as anticipated and as a result, the use of the Website in such a situation is strictly at the User’s discretion.


    9. Through the Site, Application, or use of the Services, the User expressly acknowledges that any remedies or legal action about the actions or inactions of other Members, including the service provider registered with the Website and/or Third Parties linked to the Website, you will have against that specific party only. As per the above provisions, you will not seek to hold the Website liable or seek any legal redress against the Website in connection with such actions or omissions.



    The Website shall have access to the account and the information created by the User for quality checking, maintenance, and in response to the demand of the customer towards the services offered by the Website. It is agreed that the terms and conditions for accessing the account are provided unconditionally to the Website without any restrictions from the employees, agents, or other persons appointed by the Website. In case of any complaints (if any were received) and for any suspected abuse that may be reported to the management it will be treated on a case-by-case basis from the records available on the Website. The User is requested to read the terms that have been provided under the Privacy Policy in respect of such records.


    The User hereby warrants, acknowledges, and agrees that the User has read and understood the Privacy Policy of the Website. The User also agrees that the provisions of such Privacy policy statement are satisfactory to the User provided as well as including any modification/amendment/ alteration of the policy as may be made and published on the Website.


    1. The Website may without providing prior notice to the User, change, modify, alter, or discontinue either partially or fully, the services availed by the User for ordering or the Account created on the Website by the User. The Website may or may not give reasons for doing so and may take any action that is deemed necessary by the Website.


    2. Any non-compliance with the clauses of this Terms of Usage for the Website constitutes the reason for the immediate termination of the Registration of the User if he/ she has been registered on the Website. The Website holds the right to terminate and initiate action immediately, if:

    a). It also cannot independently confirm or validate the Registration data or any other relevant information entered by the User.

    b). The Website, according to its opinion, can be unlawful to the Website, other users, or any affiliated service provider of the Website due to the actions of the User.

    c). If the Website considers that the User has submitted the Registration Data that is false, incomplete, or misleading or interferes with the other Users or the services administration or violates this policy as stated on the Website.


    3. In the same breath, for the Service Provider which includes the Astrologer, you acknowledge that you are not an employee or agent of the Website, you are only a member and You must undertake all the transactions and perform all the obligations provided to be done by you in these provisions and agreement exclusively on Your behalf and for Your benefit and in Your capacity and not on behalf of any other person or entity. The Website shall be entitled to terminate and de-activate the Profile of such service provider for any violation of the present terms of usage and the Service Terms and conditions made and agreed between the parties at the time of registration of the data with such Service Provider.


    1. Refund will not be entertained on any order for any reason whatsoever once the order has been moved to the “processing” status, which means the order has been assigned to an Astrologer. It is totally at the risk and risk of the User to place an order in haste / carelessly and once the Website is inside the processing stage of the Order, there will be no refund.


    2. There will be no refund allowed as soon as an Order has been placed and completed. However, if the User has made a successful order and wishes to cancel this order before it is executed, the User is specifically compelled to inform the Website customer care services within not more than 1 (one) hour of making a payment, it is further made clear that whether or not a refund will be issued is entirely at the discretion of the Website.


    3. Any technical hitch or snag faced by the Client on the Website during the processing of the request through which the Astrologer generates reports shall not be entitled to any refund. The User acknowledges that the timeline given is just an estimate, and all measures possible will be taken to plan and perform all the tasks as per the displayed timelines.


    4. You can never claim a refund on the basis that You have been provided with the wrong information or data. The User hereby acknowledges that she or he shall be cautious while giving any information to the Website and such information must be cross-checked before pressing the button “Submit”. Disputed entries – The User shall be allowed to erase, correct, or amend the incorrect information or data entered, provided that such a request is made within 1 (one hour) of the rendering of service by the service provider to customer care.


    5. It means that any damaged parcel returned for any reason at all shall not be eligible for any refund. The User also specifically and unconditionally agrees that by placing an order made for any product displayed on the Website mentioned above, the Registered User shall be solely responsible for paying for any damage caused to the delivered product. In cases where the User has placed an order and selected the “Cash on Delivery” options of payment, the said User shall be required to make payment of the displayed price for the product as well as the shipping/custom/courier charges if the product is returned.


    6. Where activation of subscription service takes place beyond the agreed time, pro-rated refunds may be issued depending on the agreement between the Website, Subscription Agencies, and the customer. For any damages caused to the product during transit, the Website and its agencies will address the issues. For clarity on refund, in case of a failed verification, money will be returned within 10 business days upon confirmation.


    7. You acknowledge that the image displayed for the products being offered for purchase by the User is only for illustration purposes and the Website will endeavor to deliver the item in the exact condition in which it is depicted on the Website. The User is allowed his/her discretion in such a situation and no amount will be refunded based on that.


    8. The services provided and the products sold are not to be a substitute for any philosophical, emotional, and/or medical therapy. The Website will not anymore bear any responsibility or liability regarding the authenticity and truthfulness of the various astrological impacts that are depicted and offered in the form of gems sold at the Website. Every placing of an order for purchasing such products or availing services is solely at the instance and desire of the User and the Website bears no responsibility whatsoever for the products being sold. In such a case, the User is advised to use his/her best discretion and will be under no circumstances be eligible for a refund for such a closure.


    9. The client shall not be entitled to any refund in the event the wrong phone contact is provided to use the “Call with Astrologer” option. The user who once chose this feature must ensure the Contact Number is Always on the network coverage list and must always answer when the call bell rings. It means consumers will not be getting a refund for any call that is connected.


    10. Any refund, if permissible, shall be made after adjusting the actual bank/transaction charges imposed by the Bank and/or payment gateway, the cost of the actual shipping and/or courier (In case of sale of a product listed on the Website), customs duties if applicable and any other charges that the Website might have incurred in processing and/or delivering the service as the case may be.


    11. In case the Website or Payment gateway’s webpage, which is linked to the Website, is experiencing any server-related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before begin the second payment, check whether his/her Bank Account has been debited or not and accordingly choose to one of the following options:

    a). If you notice that the Bank Account has been debited, then, do not make the payment twice instead, you should contact the Website through the customer care team to check on the payment that was made.

    b). If the Bank Account is not debited, then the User must make another transaction for payment to be made.


    12. However, a refund for multiple payments, if any, even after the above precaution against the same order has to be refunded in full and the transaction charges mentioned above have to be deducted from the amount to be refunded. It states that on the Website of the Company, only the charge for a single order to be placed by the User shall be kept.


    13. In the situation that there are orders that the Website cannot accept and must cancel, the Website at its sole discretion has the authority to cancel any order placed on the Website for any reason that may be deemed appropriate by the Website. Certain circumstances that may lead to a cancellation of the order include but are not limited to the following:

    a). Nonavailability of the service

    b). Inaccuracies on the website

    c). Errors on the prices displayed or any other issues arising from the identified ones.

    d). However, in case the User’s order gets canceled, and payment has already been made on the said service, the said amount charged for the booking will be refunded.


    14. Whenever a user asks for a refund then he or she is permitting Dhwani Astro’s quality audit team to look at the chat/call recording from the consultation where the user had requested a refund to determine whether the case qualifies for a refund or not.


    15. Dhwani Astro quality audit team to the best of their abilities and in partial/full capacity put back the Consultant amount to the users in the Dhwani Astro wallet in case the consultant did not match the quality parameters. Refunds can take up to 72 hours for analysis or to credit the amount back to the Dhwani Astro wallet.


    Note: Any refunds will be made to the user’s Dhwani Astro wallet balance and recorded under the transaction’s subtab.


    16. Refunds will only be considered in the following cases:

    a). The problem selected is the problem inside a particular network that is causing interruptions in the chat/call in between or in normal video/normal call sessions the signal is weak, consultant(s) could not be heard due to background noise, etc.

    b). The consultant cannot answer the other party in the language mentioned in his/her profile.

    c). It takes the consultant extensively inordinate time to respond to the user.

    d). The consultant has responded in an irrelevant or improper reply to the question posed to the user.


    Please Note: It is important to note that no refund will be allowed if there is a failure in the level of accuracy during the consultation. As stated earlier, no matter the kind of consultation given, Dhawni Astro is not liable for the factual content of any of the consultations.


    17. Dhwani Astro’s products are physically delivery in India and outside of the India.


    According to the Website, the User including the astrologer and the Member Customer has the following non-negotiable obligations regarding the privacy policy, the terms and conditions, and any other terms as presented by the Website. The User covenants that it is an individual and not a legal entity, a corporation engaged in a trade or business. Private use of the Website’s services is only granted to the User upon the provision of a password by the Website. The User shall while using the Website and engaging in any form of communication on any of the forums inclusive of the products listed on the Website not violate the terms and conditions which are inclusive of: -The focus of the discovered evaluation categories reflects the vast difference between conventional financial auditor training and the new training agenda, as is evident in the following overview of the evaluation categories:

    1. The User shall not Post, publish, or transmit any messages that are misleading, obscene, indecent, seditious, threatening, malicious, menacing, or unlawful or that may cause annoyance or inconvenience or that is likely to cause the recipient reasonable heed or which the recipient may find unwelcome in any case, being the messages contained in any of the prohibited communication categories as defined above; or messages containing any information that may be infringing the rights of any other.


    2. The User shall not upload post or otherwise make available any content that the User does not have the right to make available, this includes but is not limited to matters prohibited by law or by contract or which the User is under an obligation to keep confidential.


    3. Any material that a User posts on the Site must not contain any mark or information violating any patent, trademark, trade secret copyright, or proprietary rights of any individual. As for the rules of conduct that apply to the User, the following should be noted: The User may, however, post excerpts of copyrighted material if they respect the requirements of Fair Use.


    4. The User may not gather the screen names and e-mail addresses of members who are registered in the Website for advertising solicitation or spamming.


    5. The User shall not include in the email any advertisement or promotional content, including but not limited to, the posting of commercial messages, posting messages aimed at reselling, promoting, or forwarding products or services.


    6. The User shall not post or transmit any unlawful, invasive, threatening, defamatory, or obscene content, or in any manner that may harm other Users or the Website.


    7. The User shall not make attempts to any activity that hinders or deny access to the Website.


    8. The User shall not attempt to alter, modify, reproduce, duplicate, create derivative works from, frame, scrape, display, use, publish, license, sublicense, transfer, sell, assign, or re-sell the materials or services from the Website unless explicitly allowed.


    9. The User shall not attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any of the services offered.


    10. User shall not sell, assign, rent, lease, loan, or otherwise commercially utilize the Services and content without prior written permission of the Website.


    11. The User shall not breach these Terms of Usage including but not limited to any applicable Additional terms of the Website stipulated here or elsewhere.


    12. The User shall not alter, modify, copy, distribute, transcribe, transmit in any manner, display, perform, reproduce, divulge, publish, license, develop derivative works, distribute, transfer, or sell any information or software that flows from the Website.

    a). The user consents to be reached through the app/website to receive communication through email/SMS or any other communication means, including but not limited to communication through the messaging platform WhatsApp Business Messages regarding the usage of the app /website.

    b). The User shall not post into the Website any communication or material that is unlawful, obscene, abusive, threatening, defamatory, invasive of privacy, infringing, blatant, or otherwise objectionable or prejudicial to the interests of the Company or any of its affiliates.

    c). The User is not to send any material that can be understood as an encouragement to commit a criminal act, incite to undertake a legal action, or violate any existing legal law, being it from the local, state, national, or international level. Prohibited acts include trying to access another computer system in a way without permission.

    d). The User shall not alter the visual display, content, indicators, patterns, or structure in any way that will hinder other members from enjoying the Website or the Services.

    e). The User shall prompt authorities regarding any kind of misuse or abuse of the Site. If you observe any abuse or misuse of the Site or any content of the Site or anything which is under violation of this Agreement, you shall immediately report them to the Website through written communication to Customer Care. In the event the website receives any complaint against violation of these terms and conditions of use or for any abuse/misuse by any Member, the Website may examine such complaint and where necessary, may cancel the membership of such violator without prejudice to refund of any subscription paid by the Member.

    f). Any manipulated information provided by a Member shall entitle the organization to cancel the membership without the subscription fee being refunded.

    g). The Website has a right to suspend the services to any customer if they are rude or abusive during any communication with the Service Provider that includes an astrologer across any given cause.


    However, if the situation is beyond the control of the Website, then any situation that is against the above-mentioned obligations shall take whatever measures necessary to resolve it, but in the meantime, the Website shall send a warning in writing henceforth. The following actions considered as a violation of the rules, if repeated by the User shall result in a total ban for transacting on the platform by such User. Any Existing balance in the wallet of the User will be refunded in case of any violation and subject to other charges for such violation.



    The User shall be required to provide banking information whenever it is deemed necessary. For that purpose, the obligation of the User is:

    1. The User further agrees to the fact that the debit/credit details made available to the company by the User to avail any of the aforesaid Service(s) shall be genuine and accurate and the User shall not attempt or endeavor to make usage of any debit/credit card which he/she is not the lawful owner of or of which the usage is not authorized by the lawful owner thereof. The User further agrees and undertakes that the information supplied by the User as regards debit/credit card details is correct and valid.


    2. The User may incur the fees as required to transact with the Website via debit/credit card or online banking account. The User permits, agrees and confirms that when he/ she starts a payment transaction and/or issues an online payment instruction and gives his/ her card/bank details:

    a). The User undertakes that he/she is fully and legally capable of using that credit/ debit card/bank account for such transactions.

    b). The User shall remain liable to verify that the card/bank account details supplied by him/ her are correct.


    3. The User stands liable to ensure that adequate balance is available on the specified card/bank account when making the payment to facilitate the settlement of the dues payable or the selected bill(s) including the applicable Fee.


    The User further agrees that if any one of these Terms of Usage is found to be invalid or unenforceable by any court of competent jurisdiction including but not limited to the warranty disclaimers and liability limitations above, then, the term found ineffective shall be construed as replaced by an effective provision that best captures the intention of the parties regarding the ineffective provision, while other provisions of these Terms of Usage shall remain in force.


    1. The User hereby acknowledges and agrees that, according to the laws of the country of the established Site and/or Service, the Website does not guarantee the Service. The Astrological counseling offered by the Website is not necessarily rooted in the expertise, skills, and analysis of an astrologer in totality or apart from other astrologers together, and therefore cannot be relied upon.

    a). A diverse panel of Astrologers has been put up on the Website and the service provider (Astrologer) may at some point in time suggest the use of mantras, Yantras, gemstones, and astrology-related solutions to be used by the User. Such suggestions are being made in good faith by the astrologers and the Website don’t give warranty of:

    b). It will help us to find that the service will meet your requirements.

    c). We would like to inform you the service will be uninterrupted, timely, secure or error-free.

    d). The fortunes that are likely to be gained from the usage of the service will be of a high standard and reliable.

    e). Any products, services, information, or other must be satisfactory to you and meet your expectations concerning any products, services, information, or other material you acquire through the service.


    2. Any undesired circumstance in the software will be addressed. When applying for advice from the panel of astrologers on the Website, full disclosure of the emotional, mental, and physical state of the person seeking the advice must be made by the person for the astrologer to make a well-informed decision on whether to advise or not.


    3. The Website, services, and other materials are made available to the Website’s users on an “as is” basis and the Website does not warranty or represent that the content of the Website is accurate, current, complete, free from errors or viruses, or fit for a particular purpose. subject to the above, the Website also does not guarantee that: (i) the Website contains or the services will enable you to achieve your desired outcomes; (ii) you will be able to access the Website or utilize the services continuously, promptly, securely or without any interruptions; (iii) the results that will be gotten from the use of the Website, services or materials will be accurate and useful; (iv) the quality of the Website, the User in no circumstances shall any advice or information – oral or written – received by the User from the Website or through or from use of the services create any warranty not indicated in the terms of use.


    4. To the extent that the laws allow, the Website will not be responsible for the User Content in any way based on the laws protecting intellectual property rights, libel, invasion of privacy, and/or violation of publicity and obscenity laws. As applicable to the User content as well, the Website shall not be responsible or liable to prevent the misuse, loss, modification, or unavailability of any data.


    5. Under no circumstances shall the Website be responsible for any loss that the User may suffer arising from unauthorized use of the User’s account or account information about the Website or the services/ material offered on/or through the Website or otherwise of which the User may know. The Website has tried as far as possible to ensure that all the information on the Website is correct at the time of its being put up on the Website but the Website does not warrant or make any representations to the quality, accuracy, and/or completeness of any data, information, product or service. All risks related to the Internet and other online and/or network communication platforms shall be borne by the User. The Website is not responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort/misuse of contract, alongside, availability of the Website shall not be the Website’s responsibility for downtimes resulting from maintenance operations or any other unannounced suspension of the Website’s access that may occurred for technical issues or for whatever reason that is beyond the Website’s control.


    6. Consequently, the User acknowledges and agrees, that any materials or data downloaded or otherwise acquired through the Website shall be at the User’s sole risk and are alone responsible for any damage to their computer systems or loss of data arising from the use of the Website. The website does not offer redemption for typography mistakes that make the coupon invalid. The Website hereby disclaims all and any responsibility or liability with regards to any mistakes or failure to provide or any information it has provided to you; whether on its behalf of any third party.


    7. The Services offered and available through the Website are for entertainment only and the Website, for itself and its suppliers, does not warrant or guarantee any of the following: (a) the fitness for a particular purpose of the Services or their suitability for specific material, content, data or software, (b) non-infringement of the Services, and (c) any results obtained from the use of content or the Services, the accuracy or completeness In no event shall the Website be liable for any damages you may suffer in connection with your use of the Website or your reliance on any advice or information provided to you on the Website whether contained in writing or orally.


    8. The services may consist of the following, without limitation: Astrology content, Reports, Tarot services, fortunes, Numbers, prognostications, Telephone psychic consultation, and Psychic consultation through emails along with Products & Services for sale on the website Dhwani Astro Shop. Dhwani Astro collects the amount for the chat/call service provided on this website on a minute basis and it takes no liabilities for the genuineness or truth about the impact of the astrologically treated gems on the physiology of the human body or any other products or services depicted and sold on the website. To the maximum extent permitted by law or otherwise agreed upon, under no circumstance shall any advice or information given, whether orally or in writing, give rise to guarantees.


    9. The advisors/consultants/astrologers are also, the users of the site, these are not even subordinated to the Website or the company. But (as provided in the clause entitled ‘Terms of Use’), the Website only comes to know about the degrees, qualifications, credentials, and backgrounds of the advisors/consultants/astrologers but does not recommend, certify, authenticate, validate, support, endorse or undertake any responsibility for any advice, information or other services offered by the advisors/consultants/astrologers or the company or for anything that may be said or written by.


    10. It is also essential to conclude that the website does not function as a suicide helpline. If you are thinking or thinking about suicide or for the case you feel that you are a threat to other people’s lives or your own life, you can self-discharge at a personal discretion, and please inform the nearby police or emergency healthcare givers.


    11. The Website shall not be responsible for any inaccuracy, error omission, or delay in, or non-transmission of, (a) any data, information, or message, whether wholly or in part; or (b) any loss or damage however arising (whether in tort, contract, under statute or otherwise) out of such inaccuracy, error, omission, delay or non-transmission or non-performance or interruption in any such data, information In no case shall the Website and/or the payment service providers, its employees, directors and third party agents involved in processing, delivering or managing the provision of services shall be liable for any direct, indirect, incidental, special or consequential damage or any other damages whatsoever, including but not limited to punitive or exemplary damages, which arise out of or about the course of ordering, provision of, or lack thereof or inadequacy.


    Save as provided in this agreement or where required by law, Dhwani Astro shall not be liable to you for any loss, damage, or injury arising out of or in connection with your use of this Website or this service whether arising in contract, trespass, negligence, misrepresentation or otherwise howsoever and notwithstanding the nature or extent of the loss, damage or injury sustained by You.


    You shall defend, indemnify and hold harmless the Website and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants, and agents from any third-party claims, liability, damages, and/or costs (including but not limited to attorney’s fees) that arise out of or are related to your use of the Services; your breach of this Agreement; or your violation of any rights of another person including without limitation any such violation by you or any other user of your account.


    These Terms of Service shall be for the benefit of successors, assigns, and licensees of the Website. User agrees that the Content which includes text, software, music, sound, photographs, video clips or other visuals, graphics sponsor advertisements as well as material distributed via email and presented in a commercially produced manner by supplier to Member is protected under copyrights, trade dress, patents, trademarks, service marks, proprietary rights, trade secret rights and other intellectual property rights recognized by international laws. User is not allowed to copy use distribute perform display make available display transmit publish sell create derivative works modify from the Content unless authorized expressly by Website’s suppliers or advertisers. Also, the materials, like images, text, designs, and so forth on all of the Website's portals are sourced from a variety of online platforms including Google Images. Dhwani Astro LLP shall not be held responsible for any copyrights of that content or data.


    Unless there are some other provisions in these Terms of Service, all notices to a party under these terms shall be in written form and shall be sent by email or post. Notice is considered to have been provided 24 hours after it was emailed, or 3 days after it was posted, directed at the address given by the Member as part of the Registration Data and at the Web Site of the Company shown below:

    908, 9th Floor, Mercantile House, KG Marg, Vakil Lane, Mandi House, New Delhi, Delhi 110001

    Note: You can check the updated address on website.



    Any user who attempts to create content, upload, or share in any way a product that violates child protection will have their account deleted on the spot. This includes all child pornography and other related content. To report content on the Dhawni Astro App that may exploit a child, please fill out the report form that appears when the button is clicked.

    Dhawni Astro app is not allowed to pose risks to children through the use of the application. This includes but is not limited to the use of apps to promote predatory behavior towards children, such as:

    a). Sexually abuse, or inappropriate touch in the presence of the child (such as grabbing or touching a part of their body).

    b). Sexual offending against a child (for instance, building a relationship with the child on the internet to arrange either cyberspace or face-to-face intercourse or abusing a child for sexual acts or such related activities).

    c). When the sexual element is required (for instance, when the subject of the material being created involves encouraging or portraying the sexual abuse of children or represents children in ways that would lead to child sexual abuse).

    d). Sextortion (such as sexual exploitation by threatening or blackmailing a child who has access to, or possession of, their nudity pictures and/or videos).

    e). Child prostitutes or child sexual abuse; for instance, the use of a child in advertising or advertising of the child for sex exploitation.

    We will follow up on the relevant procedures as soon as we ascertain that a given content contains prohibited material such as child sexual abuse materials.

    In addition, content that attracts to children but holds adult themes is strictly banned, including but not limited to:

    a). Games with higher-than-average amounts of intense violence, bloodshed, and guts.

    b). Material containing elements inciting people to pursue dangerous action and those with negative outcomes.

    As well, we do not permit users who promote negative body or self-image; including for fun make-over, apps related to plastic surgery, weight loss, and any alteration to a person’s look.


    To make sure that Our App is a friendly environment and all individuals stay friendly, we have rules regarding content that is forbidden and may be harassing for users.

    Sexual Content and Profanity

    Users violating the terms stated above will face account termination We do not permit sexually explicit content or uses of the service that are sexually suggestive in any way or the use of any material that can be considered pornography. The following are some examples of app content that will not be allowed: Content that looks like a promotion or a request for paid sex. Introducing material that depicts or encourages sexually predatory behavior or sharing materials that were produced without the subject’s consent is also prohibited.

    If ever an account has contents that have infringed on this policy it warrants the account owner with all the right to delete the account on the spot.

    Here are some examples of common violations:

    1. Sexual erotic nudity, or posing involves exposure of the private and/or genital areas or a pose that would not be acceptable even when in an appropriate public setting, though the bare anatomy might be obscured by being covered in part.


    2. Obscene gestures or portrayals, portrayals of crude drawings, animations or pictures of sexual positions or any sexually suggestive positions or movements of any body part or any sexually graphic depiction of any part of the anatomy.


    3. Pornographic content, which can be described as any representation of nudity, sexually suggestive material, sexually explicit, anything that promotes and boosts the sale of every form of sexual products and services, anything that is prohibited by the law, and any material representing any type of sensuality.


    4. Inappropriate or vulgar content includes but is not limited to the use of abusive words, abusive words, Realtime scripts, and content storing lists that feature adult/sexual materials.


    5. Sexual material that represents bestiality describes a real or fictional scene or encourages the reader to engage in an act of bestiality.


    6. Advertisement that includes services that are perceived as offering, requesting, or arranging for sexual services for monetary or other consideration, such as pornography or prostitution, compensated companionship, dating, or related services where one of the participants expects or hints at paying for sex or providing gifts or other favors to an acquaintance in exchange for sex.


    7. Applications that insult people or reduce people to objects for critique such as applications that ‘strip a person’ or ‘see through clothes’ regardless of the tag given to it as a joke or show biz app.


    8. Examples of the above include content or behavior that seeks to harass or intimidate people sexually through creepshots and hidden cameras, non-consensual sexual material made with help from Deepfake or other similar techniques, or assault content.

    Hate Speech

    As for the Self-Regulation Policy, we do not permit users that are promoting violence, which means that one cannot threaten individuals or target other people due to their race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, caste, immigration status, or any other characteristic that associates a person with systemic oppression and exclusion.

    Here are examples of common violations:

    1. Matter or discourse stating that those of a protected class deserve to be hated are subhuman or are of lower quality than those outside of the protected class.


    2. Any content that uses negative epithets or prejudice theories that the targeted group is in some way inferior, wicked, or undesirable or alludes to them in any way, form, or guise as a menace is considered to be defamatory.


    3. Objectionable content or speech intended to persuade others to accept the idea that it is right to hate or discriminate against others because they belong to a certain group which is protected under the law.


    4. This content includes any flag or symbol that is related to hate groups, including any insignias, paraphernalia, or any other behaviors that are associated with hate groups.


    5. It is pointed out that we do not permit applications that show or encourage unnecessary acts of aggression or other risky behaviors.


    Here are some examples of common violations:

    1. This includes portrayals of realistic rape, torture, cosmetic surgery, or threats of realistic violence against any person or animal.


    2. Any content that supports or incites violence, abuse, suicide, pro-eating disorders, choking games, or any other activity that has the potential to harm the individual severely.

    Terrorist Content

    This platform bans members and supporters of terrorism for any purpose including recruiting.

    Proscribed are persons who post content associated with terrorism, including recalcitrant messages of the perpetration of terror acts, relapse of violence, and fanfare of terrorist tragedies.

    Dangerous Organizations & Movements

    We prohibit, the movements or organizations that have partaken in, planned for, or claimed responsibility for acts of violence against noncombatants, from uploading content for any reason ranging from recruitment.

    In this case, we have also declared that we do not support users who have content on enmity preparation or celebration of violence against civilians.

    Sensitive Events

    Profanity: We do not permit posts that exploit or are provocative toward a sensitive event with social, cultural, or political influence, for example, civil unrest, disasters, the spread of infectious diseases, hunks, deaths, or other disasters.

    Here are examples of common violations:

    1. Although the issue involves genuine people or groups of people who may have committed suicide, overdose, natural death, etc., it lacks sensitivity.


    2. Choosing to ignore a widely known, large-scale specific type of disaster.


    3. Seemingly having a payoff for an event most people would consider problematic, with no direct redeeming qualities to the victims.

    Bullying & Harassment

    We do not permit publishing posts involving threats, harassment, and bullying if you reach other people online.

    Here are examples of common violations:

    1. The first category of social groups that are vulnerable to becoming targets of bullying is those involving international or religious conflicts.


    2. Regarding improper content, it also enlists content that is of an extortion or blackmail nature, and so on.


    3. As a feature that involves posting material online to embarrass another person.


    4. Information-sharing on web forums by individuals who seek to torment the survivors of a tragedy.

    Dangerous Products

    Such categories include facilitating the sale of explosives, firearms, ammunition, and some accessories of firearms that are prohibited to your user Account.

    We disallow persons using our service to give instructions involving the making of such explosive items as explosives, firearms, ammunition, and others that are restricted here as firearm accessories, and other weapons. This ranges from formal coaching of prospective criminals on how to modify a firearm to an automatic fire or a simulated automatic fire.

    Psychotropic drugs

    Specifically, concerning users that promote the sale of the substance or related products: we do not permit such accounts even if the substance is legal. We do not permit individuals that aid in the sale of tobacco products including e-cigs and vape pens or promote the use of tobacco products in an unauthorized way and the use of alcohol. We do not permit users that help arrange for the sale of psychotropic substances or any substance or substance that comes under the Banned category as per the Drugs & Cosmetics Act and Rules 1945.

    Black Magic, Witchcraft, Voodoo &Tantrism

    It is an essential policy of our organization to refrain our users from indulging in black magic, witchcraft, voodoo, or tantrism in any manner. However, we respect the user/visitor’s rights to freedom of speech and free enterprise; But, in case it comes to our information, that a user is involved intentionally or unintentionally in any such activity, then the account will be deleted.

    Dhwani Astro services

    If the user is using the services provided by Dhwani Astro LLP, then the user needs to refer to these Terms of Service. These Terms of Service apply to all users of the services provided by the Dhwani Astro Service. Such third-party websites have their terms of use, privacy policies, terms of service, content, and practices that are beyond the control of Dhwani Astro, the operation of which is the responsibility of such third parties. Further, Dhwani Astro does not warrant that this site or the services offered therein would be free from errors, inaccuracies, or omissions and assumes no responsibility for any such omissions or errors which may result in claims of defamation, ad lib, inadvertent misleading of law stated on the site both civil and criminal. Further, there will be no practice and impossibility of Dhwani Astro to monitor or control the content provided by users or any third-party site. Through accessing the Service, you understand and agree that the information collected or provided to Dhwani Astro by a third party shall not be Dhwani Astro’s responsibility for any damages, claims, and other adverse recourse that emanates from or is associated with third-party websites. You know that the idea and the provisions expressed in the content belong to the author only and are not to be associated or affiliated with Dhwani Astro’s opinion on the same.

    Errors, Corrections, and Right to Modify or Discontinue Service and Sites:

    As for the Dhwani Astro Site, we don’t undertake any liability for the lack of its performance error-free, viruses, and any other hazardous elements, we also don’t guarantee that defaults can be removed. As for the information, the availability of which is granted to the User via the Internet Website Dhwani Astro, we are not responsible for its correctness, accuracy, completeness, or otherwise, and do not give any warranties on this subject. It is our responsibility to provide you with reliable services, and you are free to make changes to the features, functionality, and content of the Dhwani Astro at any single time. Finally, accessing the Site and using its content is done at the user’s risk; we, as the Site owner, assume no liability for the content’s accuracy, completeness, availability, reliability, suitability, timeliness, or any services, hardware, software, or other materials provided on or through the Site. Dhwani Astro will not be held responsible for the changes, suspension, or termination of the Service or any Sites.


    1. Any controversy or claim arising out of or relating to these Terms of Usage, including the question of the existence, validity, interpretation, non-performance, breach, or termination of these Terms of Usage shall be finally solved by arbitration in India by one single arbitrator nominated and appointed by members and the Website. The arbitration shall be conducted and the place of arbitration shall be determined by the provisions laid down under the Arbitration and Conciliation Act, of 1996. All such arbitration shall take place in New Delhi. The awards and any other proceedings in the arbitration shall be conducted in English language on any subject of the arbitration. The award shall be final and conclusive to the parties to the dispute.


    2. However, the End User has the right to seek any preliminary or injunctive relief from the Court of competent jurisdiction in New Delhi to protect his rights in any manner during the pendency of any arbitration under this agreement and both parties agree that the Courts in India alone shall have the jurisdiction and venue shall be solely at New Delhi for that purpose. If any one of them commits an action prohibited under this clause the other may sue for attorney fees and expenses up to Five thousand INR.


    3. These Terms of Usage shall be governed by and construed by the laws of India without regard to its conflicts of law’s provisions and without giving effect to the principles of the laws of any other jurisdiction. However, if any court of competent jurisdiction holds that any provision or part of the Terms of Usage or Privacy Policy is invalid, illegal, or unenforceable, it should be so construed as to maintain its full intent and spirit and if such cannot be done, then it should be severable and the remaining part of the Terms of Usage or Privacy Policy will continue to be in full force and benefit. These headings are for identification purposes only and do not confine, interpret, restrict, or describe such section. Any variation or derogation of any of the Terms of Usage shall only be done in writing and with the consent of Dhwani Astro. These Terms of Usage contain the whole understanding between the parties about the subject matter hereof and there are no other agreements (whether oral or written) between the parties as to the subject matter hereof.